Life Solutions LLC is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
- Account Information: Name, email address, date of birth, and password
- Payment Information: Processed securely through Stripe. We do not store card numbers or CVVs
- Session Information: Notes, call logs, session duration, and agent interactions
- Communication Data: Information you voluntarily share during sessions
- Technical Data: IP address, browser type, device type, and usage patterns
- Recording Data: Audio recordings subject to your Recording Consent
2. How We Use Your Information
- To provide, manage, and improve our services
- To verify your identity and age eligibility
- To process payments and manage subscriptions
- To schedule and facilitate sessions
- To send booking confirmations, reminders, and receipts
- To review disputes and refund requests
- For quality assurance and agent training
- For content production under explicit written consent only
- To comply with legal obligations
3. Information Sharing
Life Solutions LLC does not sell, rent, or trade your personal information. We may share with:
- Service Providers: Stripe (payments), Twilio (call routing), Supabase (data storage) — all under strict confidentiality agreements
- Law Enforcement: When required by law or to protect the safety of any person
- Business Transfers: In the event of a merger or acquisition, with appropriate notice
4. Data Security
We implement industry-standard security measures including encrypted data storage, secure HTTPS connections, and access controls. No system is completely secure and we cannot guarantee absolute security.
5. Data Retention
We retain account information for as long as your account is active. Session notes and call logs are retained for a minimum of 12 months. You may request deletion by contacting legal@life-solutions-llc.com.
6. Your Rights
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of non-essential communications
- Withdraw consent for future recording (prior recordings not affected)
7. Cookies
Our website uses essential cookies for session security and functionality only. We do not use tracking or advertising cookies.
8. Children's Privacy
Our services are strictly for individuals 18 years of age and older. We do not knowingly collect information from minors. If we discover a minor has created an account, we will immediately terminate it and delete all associated data.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with an updated effective date. Registered users will be notified of significant changes via email.
10. Contact
Life Solutions LLC, DBA Team Good Life Productions · Lexington, NC 27292 · legal@life-solutions-llc.com